Terms of Service

Version 1.6 · 24 October 2026 · Excelism Techno Solutions Private Limited

Each section opens with an "In short" summary; the full text underneath is the agreement. The Privacy Policy at followire.com/privacy and the Community Guidelines at followire.com/guidelines are part of these Terms.

01The agreement

In shortBy ticking the box at sign-up, or by using Followire, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the Service.

These Terms are a legally binding agreement between you and Excelism Techno Solutions Private Limited. You accept them when you tick "I agree to the Terms of Service, Privacy Policy and Community Guidelines, and confirm that I am 18 or older" at sign-up, when you continue past the same words on the log-in screen, and again each time you use the Service. They are an electronic record under the Information Technology Act, 2000, and need no physical signature. The current text is always available inside the app under Settings → Terms and policies.

Followire is an intermediary within the meaning of section 79 of the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. These Terms include the notices those Rules require.

Words used in these Terms. Member: a person with a Followire account. Profile without an account: a relative added to a Wire by a member, including a child under 18 or a relative who has died; it cannot sign in. Wire: the graph of confirmed relationships around a person. Knot: everyone connected to you by confirmed relationships, however many steps away. Hops: the number of relationship steps between two people. Follower: a member who follows you; following never makes anyone family. Content: anything you post, send or store through the Service: text, photos, videos, voice notes, documents, relationships, reactions, moods and profile details.

02Who may use Followire

In shortYou must be 18 or older. One person, one account; any name you give must be your own. Children appear only as profiles controlled by a parent or guardian.

You must be 18 or older, and you confirm it when you sign up. You do not have to give a date of birth; if you do, it must show that you are 18 or older. If the law of your country sets a higher minimum age for this kind of service, that age applies.
You must not have been previously removed from the Service by us.
You may hold one account, in your own name. Followire is a family network built on real relationships, so an account under a false name, or an account operated for a business, an organisation or a fictional person, is not permitted.
If you use Followire on behalf of a family member who cannot use it themselves, for example an elderly parent, you must have their permission and you remain responsible for the account.
A child under 18 may be on the Wire only as a profile added and controlled by a parent or guardian (section 4), never as a member.

03Your account

In shortKeep your sign-in details to yourself. Your username is 6 to 25 characters. An account is signed in on one phone at a time. Tell us at once if someone else gets into your account.

Sign-in. You sign up with an email address or a mobile phone number that you control, and verify it with a one-time code. You may set a password, or continue with Google (and with Apple when available). Changing a password requires the old one. You are responsible for keeping your code, password and signed-in phone secure. "Keep me signed in" stores your password on that phone; do not turn it on for a phone you share.

One phone at a time. Your account can be signed in on one phone. Signing in on another phone signs the first one out, and we email you that a new sign-in happened on the named phone. If you did not do it, change your password at once.

Username. Your username is 6 to 25 characters of lower-case letters, digits, dots and underscores, starting with a letter or digit, not ending with a dot and never with two dots together. It is unique across the Service and cannot be one of the names we reserve for the Service itself (such as "admin", "support", "official" or "followire"). We may reclaim a username that impersonates a person or organisation, or that has not been used for 12 months.

Accuracy. Your name, date of birth and gender are optional, but whatever you give must be true. Gender decides how the Wire labels your relationships ("mother", "uncle", "daughter-in-law"), so a false entry mislabels your whole family. If you leave it empty and accept a relationship whose word implies it (for example "brother"), it is filled in from that word.

If your account is compromised. Tell us at support@followire.com immediately. We may suspend an account we reasonably believe has been taken over until its owner is verified.

04The Wire and relationship claims

In shortA relationship is a claim until the other person accepts it and one of their direct relatives confirms it. Add only your own family. Adding a deceased relative or a child creates a profile you are responsible for.

Asserting a relationship. You may assert that another member is your parent, child, spouse or sibling, with its kind (for example birth, adoptive, step or guardian; married, partner, separated or widowed; full, half or step). The other member sees the request, can accept or decline it with a reason, and you can withdraw it. A request may be resent at most five times. We warn you after five rejections in total.

Confirmation by the family. After the other member accepts, one of their direct relatives who already uses Followire is asked to confirm. The first direct relative to answer decides: a confirmation makes the relationship part of both families, a refusal ends it. If nobody is eligible to confirm, the relationship stands at once. When two families join, one direct relative on each side must confirm. You may be asked to confirm or deny claims about your relatives; answer only from your own knowledge. Confirming a claim you know to be false, or denying one you know to be true, breaks these Terms.

Truthfulness. You must not assert a relationship you know to be false, or accept one you know to be false. Every connection on the Wire, and every audience and privacy rule, is built from the relationships the family confirms; a false link places a stranger inside a family's private space. We may remove relationships we determine to be false and may suspend accounts that assert them.

Children. A parent or guardian may add a child under 18 as a profile they control. By doing so you confirm that you are the child's parent or lawful guardian and are entitled to share the child's name, gender and date of birth. The child's profile cannot sign in, message or be messaged. Nobody in the family is asked to confirm a child. From the child's eighteenth birthday a controlling adult may give the young person their own account by entering an email address they control and passing on the code sent to it; once the account exists, the profile is theirs and your control ends. You may remove the profile at any time by disconnecting it.

Deceased relatives. You may add a relative who has died, with their name, gender and dates, without anyone's confirmation. Reporting that a living member has died is different: only a direct relative with their own account may do so, the member is notified and may reject the report, and it needs confirmation from other relatives as the Privacy Policy describes. Reporting a living member as deceased when you know they are alive is a serious breach of these Terms.

Ending a relationship. You may disconnect any of your own relationships from Settings → Relationship settings, or from the line on the Wire. A marriage ends only when the other spouse confirms. Ended relationships remain as dated history; children remain connected to both parents through their own relationships.

Relationship disputes. Families disagree. If two members dispute a relationship, we will not decide who is right; we may remove the disputed link until both agree, and each member keeps their own account and content.

05Your content

In shortWhat you post stays yours. You give us permission to store it and show it to the audience you chose, and you promise you have the right to share it. You can delete it; copies others already saved are beyond our reach.

Ownership. You own your content. We claim no ownership of anything you post, send or upload.

Licence to us. So that the Service can work, you grant Excelism Techno Solutions Private Limited a worldwide, non-exclusive, royalty-free licence to store, copy, resize, compress, transmit and display your content, only for the purpose of providing the Service to you and to the audience you chose, and to the extent needed to comply with law or enforce these Terms. The licence ends when you delete the content or your account is erased, except for copies in backups for the period stated in the Privacy Policy, copies others have already received, and copies we must keep by law.

Your responsibility. You confirm that you have the right to share every piece of content you post, including photos of other people and information about relatives, and that doing so breaks no law and no confidence. You are solely responsible for your content.

Audience. You choose who sees each post and story: family at a chosen distance, your followers, named people, or everyone on Followire. People inside that audience can forward, save and repost what you shared within the same audience, and can screenshot everything except another person's full-size profile picture. A photo or clip sent to be viewed once can still be captured by a second phone. Choose your audience with that in mind.

Where a post was made. You may attach the town where a post was made. The app reads your approximate position only when you allow it and only at that moment; you can remove the place before posting.

Deleting content. You can delete a post, story, comment or mood, unsend a message for everyone, edit a message within 15 minutes, clear a chat, and remove a tag on you. Deletion takes effect immediately in the Service. Uploaded media files are removed on request until automatic removal is in place, and automatically after that.

Words checked before posting. Text you post, write as a story caption or a comment, or save as a name, username, bio or group name is checked automatically against a list of words and phrases that break the Community Guidelines. If it matches, it is not posted or saved, and you are asked to change it. The list is not published. Passing the check does not make content acceptable: the Community Guidelines still apply, and reports are still reviewed. Trying to get round the check with spellings, spaces or symbols is itself a breach. Private chat messages are not checked.

Our right to remove. We may remove or hide content that breaks section 6 or the Community Guidelines, that we are ordered to remove by a court or government authority, or that exposes us to legal risk. Where the law allows, we tell you why.

06What you must not do

In shortFollowire is for your family. Do not harass, impersonate, deceive, scrape, or share what you have no right to share.

You must not use the Service to do, post or send anything that:

belongs to another person and which you have no right to share, including private photos, documents or messages;
is defamatory, obscene, pornographic, paedophilic, invasive of another's privacy including bodily privacy, insulting or harassing on the basis of gender, or otherwise unlawful;
is harmful to a child;
infringes any patent, trademark, copyright or other proprietary right;
deceives or misleads about the origin of a message, or knowingly communicates misinformation or information that is patently false;
impersonates another person, or asserts a family relationship you know to be false;
threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or incites the commission of an offence, or prevents investigation of an offence, or insults another nation;
contains software viruses or code designed to interrupt, destroy or limit the functionality of any computer resource;
violates any law in force;
harasses, bullies, stalks or threatens any person, on or off the Service, or contacts a person who has blocked you through another account.

You must also not:

access the Service by any means other than the official app, or use scripts, bots or scraping tools against it;
attempt to read data the app does not show you, probe our security, or interfere with another member's use;
reverse engineer, decompile or modify the app, or remove any notice in it;
collect members' information to build a directory, family tree or dataset outside the Service without every person's consent;
sell, rent or transfer your account, or use the Service for advertising, promotion or any commercial purpose;
create a new account to evade a suspension;
confirm or deny a family claim you have no knowledge of, or report a living person as deceased;
use a child's profile you control for any purpose other than the child's place on the family Wire;
send a message request to someone who has declined or blocked you, or follow someone to get around a block.

Items 1 to 9 restate Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Breaking these Terms may result in removal of content, suspension or termination of your account, and, where the law requires, reporting to the authorities.

07Messages, groups, stories and following

In shortMessages are private to their participants. You decide who may message you and whether read receipts show. Group admins can add and remove members. Following shows you someone's posts; it does not make you family. This version has no voice or video calls.

Messages. A conversation is visible only to its members. You choose who may start a conversation with you (anyone, your Knot, or followers only); someone outside those groups who is still allowed to write gets one message request, which you accept or block. A member who joins a group later cannot see earlier messages. Messages you send to someone who has blocked you are stored but never delivered, and you are not told. Messages sent while a block was in place stay hidden after an unblock. Read receipts and typing indicators can be switched off; with receipts off you do not see anyone else's.

View once. A photo or clip sent to be viewed once can be opened one time by each other member and never again; the sender is told when it is opened. Recording or photographing such content with another device is a breach of these Terms.

Groups. The member who creates a group is its first admin. Admins can rename the group, change its photo, add members from their Wire and by invitation, remove members and make other members admins. Any admin can delete the group. A removed member keeps the messages they saw while a member and cannot see later ones. We do not moderate groups unless content is reported or we are legally required to act.

Stories and moods disappear from view 24 hours after posting.

Following. Anyone may follow a public profile; a private profile receives a follow request. Followers see the posts you address to them and your followers list; they gain no family relationship. You may remove a follower at any time.

Calls. This version of Followire does not offer voice or video calls. When they are added, these Terms and the Privacy Policy will be updated before they are switched on.

Notifications. Some Android phones stop closed apps from receiving notifications promptly. We cannot guarantee delivery on every device.

08Blocking, muting, reporting and enforcement

In shortBlock or mute anyone from their profile; they are not told. Report any post, story, comment, profile, or photo, video or document in a chat from inside the app. We remove content that breaks the rules and the account may receive a strike; strikes can lead to suspension or closure, and you can appeal inside the app.

Blocking and muting. You can block any member from their profile: their messages will not reach you, any follow between you is removed and they cannot follow or request you, neither of you sees the other's profile, posts, stories or comments, whatever audience they were shared with, and they are not notified. Nothing is shown to either of you when you block or unblock, and unblocking does not bring back follows. Muting can hide a person's posts, stories or notifications from you silently; muting their notifications also silences the notifications for their one-to-one messages to you. Shared family groups are unaffected by either. Blocked accounts are listed under Settings.

Reporting. Posts, stories, comments and profiles, and photos, videos and documents in a chat, carry a Report action; each lets you add your own words and gives you a reference number. You receive an email acknowledging the report. Reports are decided by named reviewers. A report of a child's safety or a private or intimate photo hides the item at once; its author is told only that it is hidden while we review it, and is told again if it comes back. For anything else, write to support@followire.com with the username involved. Reports are acknowledged within 24 hours and resolved within 15 days, as the Intermediary Rules require. Content that shows a person in a state of nudity or sexual act without their consent, or that impersonates a person, is removed within 24 hours of a complaint by that person or someone on their behalf.

Enforcement. When content breaks these Terms or the Community Guidelines we remove it, and the account may receive a strike. Within any 90 days, a first strike is a warning, a second suspends the account for 7 days, a third for 30 days, and a fourth closes it. A severe breach, such as child sexual abuse or exploitation, sharing intimate images without consent, or a credible threat of violence, closes the account at once. A strike stops counting 90 days after it is given. While an account is suspended or closed, its owner can sign in only to see the reason, appeal, or delete the account, and cannot post, edit, message, add relatives or report a death. A closed account's profile, posts, stories and comments are hidden from everyone. We act on our own review, on reports, and on lawful orders; we may also remove a relationship link, and preserve information for the period the law requires after removing content or an account.

Appeal. If you believe we acted wrongly, appeal inside the app within 30 days (Settings → Account status, or the Suspended screen), or write to the Grievance Officer in section 15. We look at it again and reply within 15 days; if we were wrong, we restore the content and remove the strike. The decision on an appeal is final within the Service; nothing here limits your rights under law, including the right to approach the Grievance Appellate Committee established under the Intermediary Rules.

Notice. Where we remove content or restrict an account for breaking these Terms, we tell you what was removed and why, and how to appeal, unless the law prevents it or the notice would put someone at risk.

09Ending your account

In shortAsk to delete your account any time from Settings; you are signed out and the account is erased 30 days later unless you sign in and keep it. We can end accounts that break these Terms, and we will tell you unless the law prevents it.

By you. Open Settings → Delete account and type your username. You are signed out everywhere and the erasure is booked for 30 days later; signing in before then and choosing "Keep my account" cancels it. On the date your account, profile, relationships, profiles without accounts you created, follows, posts, comments, messages you sent and device records are erased, as the Privacy Policy describes. Groups you created continue for their other members. Erasure cannot be undone.

By us. We may suspend or terminate your account if you break these Terms, if we are required to by law, if your account has been inactive for 24 months, or if we withdraw the Service (section 12). Except where the law or the circumstances prevent it, we will tell you before or promptly after doing so and, where practical, give you the chance to take a copy of your data.

After termination. Sections 5 (licence to copies already delivered), 10, 13, 14 and 16 survive.

10Our intellectual property

The Followire name, logo, the Wire design, the app, its code and its design are owned by Excelism Techno Solutions Private Limited or its licensors and are protected by copyright and trademark law. We grant you a limited, revocable, non-transferable licence to install and use the app on devices you own or control, for personal, non-commercial use, under these Terms and the rules of the app store you got it from. You may not copy, distribute, modify or create derivative works from the app. Open-source components in the app are licensed under their own terms, available from us on request.

If you send us feedback or suggestions, including through Settings → Help, we may use them without obligation to you.

11Third-party services

Signing in with Google or Apple is subject to their terms. When you share content, a profile link or a QR code to another app through your phone's share sheet, that app's terms apply. Links in posts and profiles open in your phone's browser. Our service providers (listed in the Privacy Policy) act on our instructions; you have no contract with them. We are not responsible for any third-party service. The store's own rating card, which the app may show occasionally, is provided by Google Play or Apple under their terms.

12The Service itself

In shortFollowire is new and changes often. We aim to keep it running but do not promise it will never fail. We can change or withdraw features with notice.

Changes. We improve the Service continuously and may add, change or remove features. For a change that removes a feature you rely on, or materially reduces what the Service does, we will give at least 30 days' notice in the app where practical.

Availability. We do not guarantee that the Service will be uninterrupted, timely or error-free, or that notifications will reach every device. We may suspend the Service for maintenance or for reasons outside our control. The app keeps a copy of recent content so you can read it offline; what you do offline is sent when you reconnect.

Withdrawal. If we decide to close the Service, we will give at least 90 days' notice in the app and by email or SMS, during which you can take a copy of your data as the Privacy Policy describes.

Beta features. Features marked "beta" or "coming soon" may not work as described and may be withdrawn without notice.

13Disclaimers and limitation of liability

In shortWe provide Followire as it is. We are responsible for our own faults to the extent the law requires, and not for what other members do or for losses we could not reasonably foresee.

To the fullest extent the law allows:

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement.
We are not responsible for the conduct or content of any member, for relationships members assert or confirm, or for anything that happens between members on or off the Service. We do not verify identity or relationships ourselves; the family does.
We are not liable for indirect, incidental, special or consequential loss, or for loss of data, goodwill or opportunity, arising from the Service, even if advised of the possibility.
Our total liability to you for all claims arising from the Service in any 12-month period is limited to the greater of ₹5,000 and the amount you paid us in that period (currently nothing).

Nothing in these Terms excludes or limits liability that cannot be excluded under the law that applies to you, including liability for death or personal injury caused by negligence, for fraud, or your rights under the Consumer Protection Act, 2019, where it applies.

14Your indemnity

You agree to indemnify Excelism Techno Solutions Private Limited, its directors, employees and service providers against any claim, loss, cost or liability, including reasonable legal fees, arising from content you post, relationships you assert or confirm, reports you make in bad faith, your breach of these Terms, or your breach of any law or of another person's rights, except to the extent caused by our own fault.

15Grievance Officer and contact

Excelism Techno Solutions Private Limited Hyderabad, Telangana, India Support: support@followire.com or Settings → Help · Abuse reports: in the app, or support@followire.com · Security: support@followire.com

Grievance Officer (Rule 3(2) of the Intermediary Rules, 2021; Digital Personal Data Protection Act, 2023): the Grievance Officer of Excelism Techno Solutions Private Limited, support@followire.com, +91 70930 94135. Complaints are acknowledged within 24 hours and resolved within 15 days of receipt. Requests to remove content under Rule 3(2)(b) (non-consensual intimate imagery, impersonation) are actioned within 24 hours.

16Governing law and disputes

In shortIndian law applies. Talk to our Grievance Officer first; if that fails, the courts at Hyderabad decide.

These Terms are governed by the laws of India. Before starting any legal action you agree to raise the matter with the Grievance Officer and allow 30 days for a resolution. Subject to that, and to any right you have under consumer protection law to bring a claim where you live, the courts at Hyderabad, India, have exclusive jurisdiction.

If you use the Service outside India, you do so on your own initiative and are responsible for complying with local law. Nothing in these Terms deprives you of protections that the law of your country of residence gives you and that cannot be waived by agreement.

17App store terms

In shortThe app stores' own rules apply too. Apple and Google are not responsible for the app; we are.

Google Play. Your download and use of the Android app is also subject to the Google Play Terms of Service.

Apple App Store. For the iOS app, the following applies in addition, as Apple requires: these Terms are between you and Excelism Techno Solutions Private Limited only, not Apple; Apple is not responsible for the app or its content. Your licence to use the app is limited to Apple-branded devices that you own or control, as permitted by the App Store Usage Rules. Apple has no obligation to provide maintenance or support. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any); Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the app, including product liability, legal or regulatory compliance, or consumer protection claims, or any third-party claim that the app infringes intellectual property rights. You represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18Changes to these Terms

We may change these Terms. For a material change we will tell you in the app at least 15 days before it takes effect, and you may delete your account before then if you do not agree. Continued use after the effective date means the new Terms apply. Every previous version is available on request from support@followire.com.

App updates. We may require you to install the latest version of the app to keep using the Service, for example to fix a security problem or to keep the app working with our servers.

19General

These Terms, the Privacy Policy and the Community Guidelines are the whole agreement between you and us about the Service. If any part is found unenforceable, the rest stands. Our not enforcing a term is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a successor of the business, with notice to you as the Privacy Policy describes. Notices to you may be given in the app, by email or by SMS to the contact on your account. The English text of these Terms governs; a Telugu translation may be provided for convenience.