FollowireFollowire Support
Last updated 24 October 2026 · Excelism Techno Solutions Private Limited
In shortWrite to support@followire.com, call +91 70930 94135, or use Settings → Help inside the app. We reply by email, usually within 2 working days. For safety concerns, use Report in the app.
Contact us
In the app
Settings → Help
Answers to common questions, and Something else to write to us with up to three screenshots.
A message sent from Settings → Help → Something else reaches us with your app version and phone model already attached, and you get an email with a reference number. Reply to that email to add anything.
| What | When you hear back |
|---|---|
| Questions and problems | By email, usually within 2 working days |
| Reports of abuse, and grievances | Acknowledged within 24 hours, resolved within 15 days |
| Intimate images shared without consent, or impersonation | Removed within 24 hours of a complaint |
| Concerns about a child | Reviewed first; acknowledged within 24 hours |
| Data and deletion requests | Within 30 days |
What to tell us
- Your Followire username, and the email address or phone number you sign in with.
- What happened, what you expected, and when.
- Your phone (for example iPhone 15 or Samsung A54) and the Followire version. A message sent from Settings → Help includes both automatically.
- A screenshot, if you can.
Never send us your password or a sign-in code. Followire will never ask for them, by email, phone or message.
Common questions
More answers are inside the app under Settings → Help.
Getting started
What is Followire?
A network for families. You record how you are related to the people around you (mother, father, brother, sister, spouse, son, daughter) and Followire draws your family as the Wire, shows the path between you and any relative, and lets you share posts, stories and messages with exactly the family you choose. You can also follow people who are not family. Nothing on Followire is public to the internet, and there are no ads.
How do I sign up?
Sign up with your email address and confirm the code we send you, or use Continue with Google, or on iPhone Continue with Apple. Then choose a username; your name, photo and everything else can be added whenever you like. You must be 18 or older.
How do I find and add my relatives?
On the Wire, tap + or a relative's card and choose the relation. A relative already on Followire gets a request to accept, and then one of their direct relatives is asked to confirm it. A relative who has passed away, or your child under 18, can be added as a profile you manage under Settings → Add a deceased / child.
Privacy
Who can see my posts and profile?
Every post and story has Who can see this: your immediate family, family within a number of hops, your whole Knot, your followers, everyone on Followire, or people you pick. Your profile's audience is under Settings → Profile visibility. Anyone outside it sees only your name and photo.
How do I block or mute someone?
Open their profile, tap ⋮ and choose Block, or Mute posts / Mute stories. They are not told. Unblock under Settings → Blocked accounts.
Can I control last seen, read receipts and who can message me?
Yes, under Settings → Chat settings: last seen and online, read receipts, typing indicator, who can message you and who can add you to groups.
Account
I forgot my password.
On the Log in screen tap Forgot password?, enter your email and use the code we send to choose a new password. If you signed up with Google or Apple, sign in with that button instead.
Why was I signed out on my other phone?
A Followire account is signed in on one phone at a time. Signing in on a new phone signs the old one out, and we email you about it. If it was not you, sign in again on your own phone and change your password under Settings → Account settings.
Can I use more than one account on my phone?
Yes. Settings → Switch account moves between the accounts saved on that phone.
If something is not working
- Check your internet connection.
- Close Followire completely and open it again.
- Make sure you have the latest version from the App Store or Google Play.
- Still not right? Use Settings → Help → Something else, with a screenshot if you can.
Notifications are not arriving
- iPhone: Settings → Notifications → Followire → turn on Allow Notifications.
- Android: allow notifications for Followire in your phone's settings. On some phones (for example Vivo, Oppo and Xiaomi) also allow Followire to run in the background and lock it in recent apps.
- Inside Followire, Settings → Notifications shows whether they are on and offers a button to turn them on.
I can't find or connect with someone
They may not be on Followire yet, or they may have a private profile, have blocked you, or not yet have accepted your request. Search by their exact name or username, and check Settings → Connection Requests for requests still waiting.
Report abuse or a safety concern
- In the app: posts, stories, comments and profiles, and photos, videos and documents in a chat, have Report (the ⋮ menu, or press and hold), with reasons and room for your own words. You get a reference number and an email confirming we received it, and the person is never told who reported them. If something you shared is removed, see Settings → Account status to appeal.
- By email: support@followire.com with the username involved and, if you can, a screenshot.
- A child at risk: report it in the app and choose A child’s safety, or email us with Child safety in the subject. If a child is in immediate danger, call the police first.
- Someone in danger: contact them, their family or emergency services directly. Do not rely on a report to us to reach them in time.
How we act on reports is set out in the Community Guidelines.
Delete your account
In the app: Settings → Delete account (at the bottom), then type your username to confirm. You are signed out on every phone and the account is erased 30 days later; signing in before then and choosing Keep my account cancels it. If you cannot sign in, email support@followire.com from the address on your account with Delete my account and your username.
Exactly what is deleted, and what is not: How to delete an account.
Privacy and your data
- To get a copy of your data, correct something the app cannot change, or ask about how your data is used, email support@followire.com. We answer within 30 days, free of charge.
- If a member has added information about you, or about a relative of yours who has died, and you want it changed or removed, write to us with the username involved; you do not need a Followire account to do this.
- Followire shows no ads, sells no data and does not track you across other apps or websites.
Read the Privacy Policy, the Terms of Service and the Community Guidelines. They are also in the app under Settings → Terms and policies.
About the app
- Followire runs on iPhone (iOS 15 or later) and on Android phones (Android 7.0 or later).
- Followire is free. There are no in-app purchases and no advertising.
- You must be 18 or older to have an account.
- Voice and video calls are not part of the current version.
Company and Grievance Officer
Excelism Techno Solutions Private Limited
Hyderabad, Telangana, India
Support: support@followire.com · +91 70930 94135
Grievance Officer (Information Technology Rules, 2021; Digital Personal Data Protection Act, 2023): the Grievance Officer of Excelism Techno Solutions Private Limited, support@followire.com, +91 70930 94135. Grievances are acknowledged within 24 hours and resolved within 15 days.
Child safety contact: support@followire.com.