How to delete an account

In short

You can ask to delete your account yourself, inside the app, in under a minute. You are signed out at once and the account is erased 30 days later. Signing in during those 30 days and choosing to keep the account cancels the deletion. If you cannot sign in, email us and we will do it for you after checking it is really you.

Delete it yourself, in the app

1. Open Followire and sign in.
2. Go to Settings (from the You tab).
3. Tap Delete account at the bottom of the screen.
4. Read "Delete your Followire account?" and tap the red button to continue.
5. Type your username exactly as it appears on your profile (with or without the @) and confirm.

You are signed out on every phone and shown the date, 30 days from now, on which the account will be erased. Until that date the account still exists but is not visible to anyone as deleted; your relatives see you as before.

Changed your mind? Sign in before the date. The app asks whether you want to keep the account; choose Keep my account and the deletion is cancelled. Choose to continue and the date stands.

On the date, a scheduled job erases the account. From then on there is no way back.

Ask us to delete it

Use this route if you have lost access to your phone, email or phone number, or if you cannot sign in for any reason.

Email support@followire.com from the email address on your account, or call +91 70930 94135 from the phone number on your account, with the subject or first words "Delete my account" and your username. If you can no longer use that email or number, tell us, and we will ask for other proof that the account is yours, such as a code sent to a relative on your Wire who can vouch for you or a copy of an identity document, which we delete after checking.

We confirm receipt within 24 hours and book the deletion within 7 days of verifying you; the same 30-day period then applies. We tell you by reply when it is booked and when it is done.

What is deleted

All of the following are removed permanently when the 30 days end:

• Your sign-in details: email address, phone number, password, and any linked Google or Apple sign-in.
• Your profile: name, username, date of birth, gender, city, family names, mobile number, bio, website, profession, photo, cover, settings and preferences.
• Your Wire: every relationship you hold with other members, whether confirmed or pending, and the dated history of ended ones.
• Profiles without accounts that you created: deceased relatives, and children under 18 you control, including any email address entered for a child.
• People you follow and people who follow you.
• Your posts, comments, likes, reactions, reposts, RSVPs, moods, stories and the record of which stories you watched.
• Every message you sent, in every conversation, including photos, videos, voice notes, documents and view-once media attached to them, and the messages you starred, pinned or hid.
• Your one-to-one conversations, which are removed for the other person as well.
• Notifications sent to you, and notifications your actions caused on other people's timelines.
• Relationship requests you sent or received, your confirmations and votes on family claims, and death reports you made.
• The record of which phone holds your account, and the devices registered for notifications.
• Your nicknames, favourites, mutes and block list.

What is not deleted

• Group conversations continue for their other members, without your messages. A group you created stays, with its remaining members and admins.
• Other members' relationships with each other are unaffected. If you were the link between two families, the link disappears, but each family's own Wire stays intact.
• Content other members created about you stays with them: a post in which you were tagged, a photo of you that someone else posted, a message someone sent you that they still hold in a group. You can ask us to remove specific items; see "Content about you" below.
• Copies that left the app. Anything a member forwarded outside Followire, saved to their phone or screenshotted is beyond our reach.
• Media files. Photos, videos, voice notes and documents you uploaded are not yet removed from our storage automatically when the account is erased. Until automatic removal is in place, email us after the deletion date and we remove them within 30 days.
• Reports. A report you made, or that was made about you, is kept with your identifier removed, so the record of a complaint is not lost.
• Support requests you sent are kept for twelve months after they are closed.
• Backups. Our database provider keeps recovery backups for 7 days. Deleted data disappears from them at the end of that window and is never restored to the live service.
• Records we must keep. If a court or authority has lawfully required us to preserve specific information, we keep only that information for the period required, and nothing else. This is rare and we tell you where the law allows.
• Service logs that mention your account identifier (sign-in events, push and device events, error reports) are kept for 12 months and then deleted. Platform request logs are kept for 30 days. They contain no message content.

Delete part of your data instead

You do not have to delete the whole account to remove something.

Content about you

If another member has added you as a relative, tagged you, or posted about you and you want it removed, ask them first; every member can remove their own content. If that does not work, use the Report action on the post or profile, or email support@followire.com with the username involved and what you want removed. This also applies if you are not a Followire member at all, and if you are asking on behalf of a deceased relative. We verify who you are and act within 30 days.

Questions

Can I get my data before deleting? Yes. Email support@followire.com and we send a copy of your profile, relationships, follows, posts, comments and messages within 30 days. An in-app export is planned. Do this before the deletion date; afterwards there is nothing to export.

Can I keep my username for later? No. Erasure frees the username and anyone may take it.

What if someone deleted my account without my permission? Deletion needs a signed-in session and your username, so this means your phone or sign-in was accessible to them. Sign in yourself before the date and choose Keep my account, then change your password under Settings → Account, and email support@followire.com. Signing in also signs out the phone they used.

I only want to stop using the app for a while. Sign out instead. Choose Forget this device if you also want the phone to keep nothing, and delete the Followire folder in Settings → Storage and data (or uninstall the app) to remove the photos and files saved there. Your account and Wire wait for you; nothing is deleted.

Contact

Excelism Techno Solutions Private Limited, Hyderabad, Telangana, India Deletion and privacy requests: support@followire.com · Support: support@followire.com or Settings → Help · Security: support@followire.com Grievance Officer: the Grievance Officer of Excelism Techno Solutions Private Limited, support@followire.com, +91 70930 94135

This page describes the deletion behaviour of Followire version 1.0.3. A suspended or closed account can also be deleted from inside the app. The full rules are in the Privacy Policy and the Terms of Service.